Troubleshooting connection errors

Ensure your workstation does not have an existing connection to the ADMIN$ share on the target IP address. If it does, it prevents HP SUM from connecting to the remote server’s share because Windows only allows one connection from a client to a server’s share. This can be verified by entering net use at a command prompt. If a share to the target IP address \admin$ share exists, delete it, and then attempt the installation again.

Ensure that the target IP address server’s admin$ share is accessible. Validate the target server can be accessed by entering net use x: \\<ip_address_or_dns_name>\admin$ for the target server IP address or DNS name. When the connection is validated, ensure that it is deleted by entering net use x: /d at the command prompt.

Ensure the user ID being used to connect to the target IP address server is part of the administrator’s or Linux root equivalent group. If it is not, HP SUM blocks installation to the target.

Ensure WMI is enabled and running on all Windows target servers.

For Windows target servers, enter the user name in DOMAIN\USER format, where <user> is the administrative user name, and <domain> is either the NETBIOS computer name or the Active Directory domain name for this user account.

For Linux, ensure the SSH port is not blocked by a firewall.

For Linux, ensure that the target server can be contacted through SSH and that the scp command is available to securely send files to the target server.